Returns

  • We want you to feel confident when buying on RugUtopia. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 5 days of having received it and can opt for a store credit or a refund.
  • For a refund on change of mind returns, a flat rate of $35 per item returned will be deducted from your total purchase to cover the cost of shipping.
  • Refund/replacement will be processed once inspected, please allow up to 2 weeks for refunds, this allows time for shipping and inspection of the rug.

For more info, please visit our Returns Policy page.